Aggression and Abuse

This practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.

No abuse of staff is acceptable. All abuse will be reported to the practice manager who will report to NHS England and the Police. If appropriate, the practice manager will send a formal letter to the patient. A copy will be kept in the patients electronic medical records. Any response to the letter will be recorded.