We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria but we don’t only want to hear from you when something goes wrong. If you have any comments or ideas regarding the running of the practice please speak to the Practice Manager.
Our Practice Complaints leaflet gives details of the procedure and is available from the Reception desk. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.
NHS England
Email – [email protected] type in the Subject tab “for the attention of the complaints team”
( Helpline 0300 311 2233 – Customer Care Centre
Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
( Helpline: 0345 015 4033
Website www.ombudsman.org.uk
NHS Choices for complaints to other NHS organisations
Website www.nhs.uk/nhsengland/complaints