From the 1st April 2015 the NHS requires that every patient is allocated a named accountable GP. All patients registered patients have been allocated a named GP and any newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only and you retain the right to see any of our GPs. You will still be able to book an appointment with the GP of your choice.

What does ‘accountable’ mean?
The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.

Accountable GP – Dr S Malhotra

*All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.  The average pay for GPs (Dr Kaul & Partners) in the last financial year was £58,377 before tax and national insurance. This is for 2 Full time and 2 part time GPS who worked in the practice for more than six months.

*For the financial year 2017/2018

At all times you will be treated with courtesy and respect. We ask that you treat all staff with the same courtesy and respect.

You will be given appropriate treatment and will be referred to the appropriate consultant if and when the GP deems necessary.

We run an appointment system, you will be given a time which the Doctor or Nurse hope to be able to see you.

Please ensure you keep your appointment. If you are unable to keep your appointment, please cancel it as soon as possible.

If you are dissatisfied with the service we provide you have a right to leave our list and re-register with another practice. You do not need permission from our GP to change to another practice.

Cover will be arranged for medical emergencies at all times.

We aim to provide a high quality service at all times. We recognise that there may be occasions when our service falls short of what you may expect from us. Please feel free to discuss any concerns you may have with the Practice Manager.

Alternatively, you may write to the Practice Manager.

If you have not been seen at the surgery for three years (or one year for those over 75) you can request a check-up appointment if you wish.

Our surgery is accessible to patients using a wheelchair. We also have parking spaces outside our practice which are reserved for patients displaying a disabled sticker. Our practice can arrange interpretation and translation services. Please inform the practice if you require this service.

This practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.

No abuse of staff is acceptable. All abuse will be reported to the practice manager who will report to NHS England and the Police. If appropriate, the practice manager will send a formal letter to the patient. A copy will be kept in the patients electronic medical records. Any response to the letter will be recorded.

A patient has a right to express a preference to receive services from a particular performer or class of performer either generally or in relation to any particular condition. Expressions of preference are to be made in writing to the Practice Manager.

New Road Medical Centre provides posters and patient leaflets to explain why information is collected about you and the ways in which this information may be used.