Friends and Family Test Results

February 2025

Very Good4
Good1
Neither Good nor Poor0
Poor0
Very Poor0
Don’t Know5
Overall, how was your experience of our service?
Very good
Why did you answer that?
Absolutely brilliant service I only joined on Tuesday and rang first thing Wednesday morning for appointment for my 3 year old daughter, which we got an appointment for same day, Doctor my daughter saw was amazing listening and appointed me right direction. Feel so much better now so thank you.
The waiting time was 1 minute behind our appointment time so that wasn’t issue I’m really happy with service from reception staff to doctors, the wait time and over all experience so far 🌟🌟🌟🌟🌟.
I’m so glad we moved to this surgery at New Road Brownhills
Please tell us anything that we could have done better?
Absolutely Nothing everything was great
Any other comments
Well done to New Road staff reception staff amazing very polite & helpful.
Service amazing got an appointment do really happy with that as old doctors I been waiting any thing from 2weeks – 1month to get speak to someone then had have new appointment for face face so really happy with customer service here.
GP I saw was lovely friendly, polite and listened and was so helpful, guidance given was great

January 2025

Very Good0
Good0
Neither Good nor Poor0
Poor0
Very Poor0
Don’t Know0

December 2024

Very Good1
Good0
Neither Good nor Poor0
Poor0
Very Poor0
Don’t Know1