Signposting to Services

Our reception team will signpost you to other services available to you if we are unable to offer you an appointment at the practice as quickly as you would like

Likewise, the GP isn’t always the best person for you to see, depending on your current health concern(s)

Signposting allows you to receive the right care, from the right person, when you need it

You can refer yourself to any of these services at any time.

Pharmacy First

Website: blackcountry.icb.nhs.uk

Address: Local pharmacy (NHS Find a Pharmacy)

What can they help you with?

Minor ailments and conditions
Nappy rash
Cold sore
Skin problems
Sprains and strains
Hayfever
Bites and stings
Dry eyes

NHS 111

Phone: 111

Online: 111.nhs.uk (for people aged 5 and over only)

Video Relay (BSL): signvideo.co.uk

When you think you need A&E, go to NHS 111 first. They’ll help you right away and, if needed, a healthcare professional will call you.

GP Access Hub (OurNet)

Website: walsallpcn.net

Phone: 01922 501999

Based at Pinfold Health Centre and Broadway Medical Practice.

These offer extra bookable GP appointments in the evenings between 6:30pm to 9:00pm Monday to Friday and 9:00am to 5:00pm on Saturday.

One You Wansall

Website: oneyouwalsall.com

Phone: 01922 440044

Book online: oneyouwalsall.com/book-online/

What can they help you with?

Weight management
Stop smoking
Emotional wellbeing

Community Nursing

Website: walsallhealthcare.nhs.uk

Phone: 01922 605751

What can they help you with?

The service provides nursing care predominantly in patients own homes. Nurses will visit non-housebound patients whose nursing needs indicate it is more appropriate for them to be seen in their own homes.

Minor Eye Conditions Service (MECS)

Website: primaryeyecare.co.uk

Address: Find a practice

What can they help you with?

Red eye or eyelids
Dry, gritty or uncomfortable eyes
Eye irritation and inflammation
A lot of recent discharge from the eye or watery eye
Recently occurring flashes or floaters
Painful eye
Ingrowing lashes
Recent and sudden loss of vision
Foreign body in the eye

Physiotherapy / MSK (Musculoskeletal)

Website: walsallhealthcare.nhs.uk

Phone: 0121 568 4311 or 01922 721172 ext. 6881.

Email: [email protected]

Address: 1st Floor, Darlaston Health Centre, Pinfold Street, Darlaston, Walsall, WS10 8SY

And via a number of other community locations.

What can they help you with?

Osteoarthritis
Joint and muscle pain
Back and neck pain
Musculoskeletal injury

Mental Health Practitioners / Talking therapies

Website: blackcountryhealthcare.nhs.uk

Phone: 01922 608400

Self-refer online: blackcountryhealthcare.nhs.uk

What can they help you with?

Depression
Anxiety
Post Traumatic Stress Disorder (PTSD)
Conflict
Life changes
Grief and loss
Relationships

Deaf Psychological Therapy (in BSL)

Website: signhealth.org.uk

Self-refer online: gateway.mayden.co.uk

Text: 07966 976747

Email: [email protected]

Phone: 014 9468 7606

What can they help you with?

If you want to know more about how you’re feeling, find information about a mental health condition or get support, they can help.

Mental Health Crisis

Website: blackcountryhealthcare.nhs.uk

Phone: 0800 008 6516 (24/7)

Text: 07860 025 281

What can they help you with?

A mental health crisis is when you feel your mental health is at breaking point, and you need urgent help and support.

Deaf Crisis Text Service (SHOUT)

Website: signhealth.org.uk

Text: DEAF to 85258 (24/7)

What can they help you with?

A trained crisis volunteer will respond and reflect on what you’ve said. They will invite you to share the information you feel comfortable with.

The volunteer will help you sort through your feelings, supporting you until you feel more calm and safe.

Sexual Health (WISH Clinic)

Website: walsallsexualhealth.co.uk

Phone: 01922 270400

Email: Via their website walsallsexualhealth.co.uk

Address: 36 Navigation St, Walsall WS2 9ED

What can they help you with?

Sexually Transmitted Infections (STIs)
Contraception
Pregnancy
Sexual Assault

Specsavers Audiology

Website: specsavers.co.uk

Address: Find a store

What can they help you with?

Hearing check
Hearing aids
Earwax removal

Abortion Services

BPAS

Website: bpas.org

Phone: 0345 7304030

Textphone: 0345 365 1450

What can they help you with?

If you discover that you have a pregnancy that you feel you are unable to continue with, they will be there to support you to make a decision that is right for you.

NUPAS

Website: nupas.co.uk

Phone: 0333 004 6666

Email or live chat: Via their website nupas.co.uk/contact-us

What can they help you with?

National Unplanned Pregnancy Advisory Service (NUPAS) has been commissioned by the NHS to provide FREE pregnancy advice, counselling and termination of pregnancy services, including pregnancy testing, STI screening and contraception across the North West, Yorkshire, Staffordshire and London. Initial consultation appointments are available 7 days a week. We also provide these services for privately funded clients.

MSI

Website: msichoices.org.uk

Phone: 0345 300 8090

Book online: msichoices.org.uk/book-online

What can they help you with?

They specialise in abortion treatments, advice and support for clients considering their pregnancy options.

COVID Support

Website: nhs.uk

Phone: 119

Video Relay (BSL): signvideo.co.uk

What can they help you with?

You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.

Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages.

Lines for vaccinations, advice about testing and staying at home are open Monday to Friday from 8am to 8pm (including bank holidays), and on Saturday and Sunday from 8am to 4pm.

Lines for the NHS COVID Pass are open Monday to Friday from 8am to 8pm (including bank holidays), on Saturday from 8am to 4pm and are closed on Sunday.

Continence Team

Website: walsallhealthcare.nhs.uk

Phone: 01922 605751

Email: [email protected]

What can they help you with?

Community Continence is a nurse-led service offering holistic assessment, advice, treatment and management of bladder, bowel and continence related issues.